Returns and Refunds

Returns and Refunds Policy

At MasterMeNow, we prioritize delivering high-quality digital products to our customers. Due to the nature of digital content, where products can be accessed and downloaded immediately, all sales are final. However, we understand that there may be situations where a refund is necessary. Please review the policy below to understand our refund eligibility criteria and process.

Final Sale Policy: All digital products, including video courses, eBooks, templates, and other downloadable content, are considered final sale once they have been accessed or downloaded. This is because digital products are non-returnable and cannot be “restocked.” We encourage all customers to review product descriptions, previews, and system requirements carefully before making a purchase to ensure the product meets their needs.

Refund Eligibility: While all sales are final, refunds may be issued in the following circumstances:

1. Mistaken Purchase:
   

   • If you accidentally purchased the wrong product and have not yet accessed or downloaded it, you may be eligible for a refund. Please contact our support team as soon as possible to resolve the issue.

2. Technical Issues:
   

   • If there is a technical issue with the product that prevents you from accessing or using it as intended, and we are unable to resolve the issue within a reasonable timeframe, you may qualify for a refund. This could include corrupted files, broken download links, or products that do not function as described.

Non-Refundable Circumstances: Refunds will not be issued in the following cases:

• The product has already been accessed or downloaded.
• The customer no longer wants the product after purchase.
• The customer fails to understand the product or its functionality after the purchase, despite it being correctly described on the product page.
• The customer experiences technical issues related to device compatibility or lack of system requirements, which are clearly outlined in the product description.

How to Request a Refund: If you believe you are eligible for a refund based on the above criteria, please follow the steps below:

1. Contact Support:
   

   • Email our support team at support@mastermenow.com within 7 days of your purchase.
   • In your email, please include your order number, the name of the product, and a detailed description of the issue or reason for the refund request.

2. Evaluation Process:
   

   • Our team will review your refund request on a case-by-case basis. We may ask for additional information or documentation to assess your eligibility for a refund.
   • If the issue relates to a technical problem, we will attempt to resolve it first. If we are unable to resolve the issue, a refund will be issued.

3. Refund Decision:
   

   • Once your request has been reviewed, our support team will notify you of the decision. If a refund is approved, it will be processed within 5-7 business days using the original payment method.

Exchanges: We do not offer exchanges for digital products. If you purchased the wrong product, please request a refund as outlined above and repurchase the correct product.

Contact Information: For any questions or concerns about our Returns and Refunds Policy, please contact us at support@mastermenow.com. Our customer support team is here to assist you and ensure a positive experience on our platform.

MasterMeNow

Email: support@mastermenow.com

Address: 515 South Flower Street, 18th Floor, Los Angeles, California 90071